在前一章中，我們討論了什麼是好的履歷——簡潔、有結構、強調成就等等。但光看一堆 A+ 的履歷範例，能學到的有限。
在這一章中，作者將帶你看幾段履歷節錄，分析其中的問題，並展示如何改進。
閱讀這些範例時，建議你先看原始履歷，試著自己找出問題，再對照評估和改進版。
Resume #1#
這位候選人應徵的是 Account Manager 職位。
Sample Resume#
Account Manager, Cisco. (2009-Present)
- Cultivate client relationships for suppliers in home and beauty industry and help them achieve short- and long-term goals.
- Create marketing and sales plans for cross-functional teams of 10+ people.
- Analyze and determine customers with best ROI.
- Prepare detailed monthly and quarterly reports for each business and present findings to senior management.
Assessment#
這位候選人描述的是她的工作職責，而這並不太有用。職責只告訴我們她被指示做什麼，卻沒告訴我們她是否真的做得好。此外，職責往往從職稱就能猜到，所以描述它們並沒有增加太多價值。
再仔細看她寫的內容，其實有些模糊和空洞。「Cultivate client relationships」具體是什麼意思？這完全不清楚。
Improved Resume#
如果她改成以下寫法會好得多：
Account Manager, Cisco. (2009-Present)
- Managed 30 accounts annually, representing over $10 million in sales. Awarded company’s two largest accounts.
- Achieved a 90% retention rate by focusing on frequent communication and customer happiness. Retention rate was the highest of the 15-person department.
- Designed and proposed new sales plan to scale to Asian markets, which grew to be company’s second largest territory.
這些重點同樣展示了她的職責，但透過清晰、可衡量的成就來呈現。她也展示了與其他人的比較——這種比較讓成功更加具體。當你在超越團隊表現時，很明顯你做得很好。
Resume #2#
這位候選人應徵的是 Software Developer 職位。
Sample Resume#
Quality Assurance Manager, Omnicom (2013-Present)
- Designed test plans for automated and manual testing of website and responsive mobile web page.
- Hired and managed remote team of 15 testers in India and the Philippines.
- Organized and taught monthly workshops on test-driven development to 30-person software development team, resulting in 10% reduction in priority 1 bugs.
- Implemented scripts to test website features.
Assessment#
這份履歷本身沒什麼大問題——只不過它不是一份軟體開發的履歷。這位候選人只談了他的測試經驗。其中只有一個 bullet 提到軟體開發，但細節也不多。
對於軟體開發職位，招募人員主要關心的是你的程式開發經驗。這位候選人實際的工作大部分可能是在測試上，但他不需要提供完整的工作經歷——他只需要描述相關的部分。
Improved Resume#
如果他的履歷改成這樣會好得多：
Quality Assurance Manager, Omnicom (2013-Present)
- Designed and built internal dashboard that monitored website activity and alerted developers via text and e-mail when high-priority issues arose. (Python, Perl).
- Implemented tool to import error logs and display simulation of user’s path through website, enabling developers to more quickly locate source of error.
- Hired and managed remote team of 15 testers in India and the Philippines.
- Organized and taught monthly workshops on test-driven development to 30-person software development team, resulting in 10% reduction in priority 1 bugs.
舊有的部分仍然保留了一些，但焦點已經轉向程式開發。展示領導力的 bullets（如管理團隊和教授課程，特別是與程式相關的課程）也可以保留。
Resume #3#
這位候選人應徵的是 Project Manager 職位。
Sample Resume#
Project Manager, MusicNow (2012-Present)
- As leader of customer happiness team, organized and directed the roll out of new cloud infrastructure, which resulted in stronger relationships across development, product management, customer support, and marketing teams. Analyzed costs of alternatives, created slide deck of projections, and successfully pitched new project to senior management.
- Facilitated improved relationships with most successful independent artists on platform by prioritizing their needs and ensuring regular contact. This resulted in greater retention and was the building block to a new approach to client management, which has since been rolled out to the full team.
- Pulled together four-person cross-functional task force to rethink how company handles payments. Narrowed down options to three proposals and selected one that best matches company’s long-term objectives. Designed launch of new strategy before turning responsibilities over to coworker to complete implementation.
Assessment#
這位候選人可能有不錯的經歷，但履歷讀者很可能不會知道。人們在一份履歷上只會花大約 5 到 10 秒。這些大段文字太長了，在那段時間內根本無法消化（你自己有完整讀完那些段落嗎？）。
你的履歷應該設計成讓人快速瀏覽就能抓到重點。保持 bullets 簡短——只要一到兩行。這也有助於讓內容更容易理解，因為你會自然地聚焦在最重要的事情上。
Improved Resume#
以下是修改後的版本：
Project Manager, MusicNow (2012-Present)
- Directed roll out of new cloud infrastructure in order to improve inter-team collaboration after analyzing ROI on alternatives and successfully pitching to senior management.
- Conceived of and implemented new approach to client management that improved retention rate of most successful independent artists by 10%.
- Led four-person team to design new payment strategy that better aligns with company objectives and led initial launch and implementation.
把 bullets 縮短後，讀者更可能讀完它們，也更可能理解它們。你的 bullets 不需要講完整個故事，它們只需要展示出影響力。
Resume #4#
這位候選人應徵的是 Senior Business Analyst 職位。
Sample Resume#
Business Analyst, Yahoo! (2011-Present)
- Designed and built metadata management tool.
- Worked with team of developers and UX designers to redesign new customer experience.
- Analyzed data to determine root cause of major customer conversion issue.
- Updated database to new schema and wrote SQL to transform entries.
- Automated process to distribute monthly logs to users.
- Managed close of $3 million acquisition deal.
- Prepared weekly and monthly reports for division-wide meetings.
- Led training of remote team in India.
- Won Initiate Award at end of first year.
Assessment#
這位候選人確實聚焦於成就，但問題是：東西太多了。當你列了這麼多 bullets，讀者不知道該看哪裡。大多數情況下，讀者只會讀前一兩個 bullet 就繼續往下——而你難道不想讓那一兩個 bullet 是最強的嗎？不幸的是，她基本上是用較弱的內容稀釋了整份履歷。
此外，個別項目缺乏力度和影響力。有些案例讓人不理解為什麼這件事重要；有些案例讓人不理解這個人到底做了什麼。例如，「worked with a team to do something」到底代表什麼？那可以意味著任何事。
Improved Resume#
這位候選人決定限制每個項目，只聚焦最重要的事情，從而強化整體內容：
Business Analyst, Yahoo! (2011-Present)
- Achieved 10% improvement in customer acquisition rates after analyzing web traffic data and identifying two major issues.
- Designed and built tool to facilitate editing and managing metadata (SQL, Slimpy).
- Acted as project manager for successful close of $3 million acquisition deal: managed time line, led cross-team collaboration, and gathered and analyzed necessary data.
- Led training of seven-person analyst team in India.
- Won Initiate Award at end of first year, awarded to the business analyst who, out of 50 total cross-company, shows the greatest initiative in identifying and resolving issues.
這些 bullets 提供了更多脈絡，同時也保持了某些項目（如培訓那條）的簡短。長短交錯的 bullets 可以讓閱讀體驗更輕鬆。